Privacy Policy

This Privacy Policy explains how 7s Hallandale, LLC d/b/a Shawarma Box (“Shawarma Box,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.shawarmabox.us, place an order, create an account, participate in our loyalty program, receive order updates, or otherwise interact with us online.

By using our website, placing an order, creating an account, or interacting with Shawarma Box, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and information provided to us by third-party service providers.

The information we collect may include:

Contact information, such as your name, phone number, email address, and delivery address.

Account information, such as profile details, saved contact information, saved addresses, loyalty account information, and login-related information if you create an account on our website.

Order information, such as items ordered, pickup or delivery preferences, order history, loyalty points, rewards activity, special instructions, transaction history, refunds, credits, and customer service communications.

Payment-related information, such as payment method details, payment confirmation, billing-related information, transaction status, and payment history. Payments are processed by third-party payment providers, including Wix Payments. Shawarma Box does not directly store or process full credit card numbers on its own systems.

Delivery and transactional information, such as delivery status, pickup status, order confirmation, estimated delivery or pickup times, and communications related to your order.

Technical and usage information, such as IP address, device type, browser type, operating system, pages viewed, links clicked, referring website, approximate location derived from your IP address, session activity, cookie identifiers, and other analytics or website usage data.

Marketing and communication information, such as your communication preferences, email engagement, SMS delivery status, coupon usage, and interactions with our advertisements or promotional messages.

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2. How We Use Your Information

We may use personal information for the following purposes:

To receive, process, prepare, fulfill, deliver, and manage orders.

To provide pickup, delivery, loyalty points, rewards, discounts, coupons, receipts, customer support, refunds, credits, and account-related services.

To create, maintain, and manage customer accounts.

To send transactional communications, including order confirmations, receipts, pickup updates, delivery updates, account notices, loyalty updates, and customer service messages.

To send marketing communications, promotions, offers, and updates where permitted by law and based on your communication preferences.

To operate, maintain, personalize, analyze, and improve our website, ordering experience, menu offerings, customer service, marketing, and business operations.

To conduct analytics, measure advertising performance, understand customer behavior, and improve the effectiveness of our online ordering and marketing efforts.

To show relevant advertisements, including remarketing or retargeting ads, through advertising platforms and analytics tools.

To detect, prevent, and respond to fraud, abuse, unauthorized transactions, chargebacks, security incidents, technical issues, policy violations, or other harmful activity.

To comply with applicable laws, tax obligations, accounting requirements, legal processes, law enforcement requests, and business recordkeeping obligations.

To protect the rights, property, safety, and security of Shawarma Box, our customers, employees, vendors, service providers, and others.

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3. Orders, Payments, and Wix Payments

Orders placed through our website may be processed using Wix and Wix Payments or other third-party service providers.

Payment information is handled by third-party payment processors. Shawarma Box does not directly store full credit card numbers on its own systems. Payment processors may collect, process, and store payment information according to their own terms, privacy policies, and security practices.

We may receive limited payment-related information, such as transaction status, payment confirmation, payment method type, partial card details, refund status, chargeback information, and order/payment history, as needed to operate our business.

4. Customer Accounts

If you create an account on our website, we may store information associated with your profile, including your name, email address, phone number, saved addresses, order history, loyalty activity, and preferences.

You are responsible for maintaining the confidentiality of your account login information and for any activity that occurs under your account. If you believe your account has been accessed without authorization, contact us immediately at info@shawarmabox.us.

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5. Loyalty Program

If you participate in our loyalty program, we may collect and use information related to your purchases, points, rewards, redemptions, account activity, and promotional eligibility.

We use loyalty information to track rewards, manage customer benefits, provide offers, prevent abuse, and improve our products and services.

Loyalty points, rewards, and promotions may be subject to separate program rules, availability, expiration dates, minimum purchase requirements, exclusions, and other terms.

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6. Email and SMS Communications

We may send transactional emails and SMS/text messages related to your orders, including order confirmations, receipts, delivery updates, pickup updates, customer service messages, and account-related notices.

We currently use SMS primarily for live delivery status and transactional updates. In the future, we may use SMS for marketing or promotional purposes where permitted by law and with any consent required by law.

We may send marketing emails through Wix or other email service providers, such as Mailchimp, Klaviyo, or similar platforms. Marketing emails may include promotions, offers, menu updates, loyalty information, announcements, and other business updates.

You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us at info@shawarmabox.us. You may be able to opt out of marketing SMS messages by following the instructions in the message, such as replying “STOP,” when that option is available.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, receipts, delivery updates, account notices, legal notices, or customer service responses.

Message and data rates may apply to SMS/text messages. Wireless carriers are not responsible for delayed or undelivered messages.

7. Cookies, Analytics, and Remarketing

We and our third-party service providers may use cookies, pixels, tags, scripts, software development kits, local storage, and similar technologies to operate our website, remember preferences, analyze website traffic, improve the ordering experience, measure advertising performance, and show relevant advertisements.

These technologies may collect information such as your IP address, browser type, device information, pages visited, links clicked, referring pages, session activity, and interactions with advertisements.

We may use analytics and advertising tools, including tools provided by Wix, Google, Meta/Facebook, TikTok, or other platforms. These tools may help us understand how visitors use our website, measure conversions, improve marketing, and provide remarketing or retargeting ads to people who visited our website or interacted with our online ordering experience.

You can usually control cookies through your browser settings. If you disable cookies, some website features, ordering features, account features, loyalty features, or checkout functionality may not work properly.

Third-party advertising and analytics providers may also offer their own opt-out tools or privacy controls.

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8. How We Share Information

We do not sell your personal information for money.

However, we may share personal information with third parties when necessary to operate our business, provide services, process orders, deliver food, process payments, conduct marketing, comply with the law, or protect our rights.

We may share information with:

Website and technology providers, including Wix and other platforms that host, operate, secure, or support our website and ordering system.

Payment processors, including Wix Payments and related payment service providers, to process transactions, refunds, chargebacks, fraud checks, and payment-related services.

Delivery, logistics, and order-status providers, including drivers, delivery platforms, courier services, mapping tools, and communication providers, as needed to fulfill orders and provide delivery updates.

Email, SMS, and communication providers, such as Wix, Mailchimp, Klaviyo, SMS providers, or similar platforms, to send transactional and marketing communications.

Analytics and advertising providers, including cookie, pixel, remarketing, retargeting, and measurement partners.

Customer service and business operations providers, including CRM tools, automation tools, internal dashboards, cloud hosting providers, data storage providers, accounting providers, legal advisors, consultants, and other vendors that help us operate our business.

Law enforcement, regulators, courts, or legal authorities, when we believe disclosure is required or appropriate to comply with the law, legal process, government requests, or to protect rights, safety, property, or security.

Business transfer parties, if we are involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, change of ownership, or similar business transaction.

Service providers are expected to use personal information only as needed to provide services to us or as otherwise permitted by law.

9. Third-Party Platforms and Links

Our website, ordering system, payment process, delivery services, analytics tools, advertising tools, and communications may involve third-party platforms.

Third-party platforms may collect, use, store, and disclose information according to their own privacy policies, terms, and practices. Shawarma Box is not responsible for the privacy practices, security practices, policies, or content of third-party websites, platforms, payment processors, delivery providers, analytics providers, advertising networks, or other external services.

We encourage you to review the privacy policies and terms of any third-party services you use.

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10. Artificial Intelligence, Automation, and Internal Tools

We may use business software, automation tools, analytics tools, internal dashboards, cloud services, and artificial intelligence-assisted tools to help operate the business, manage orders, improve customer service, analyze performance, organize information, detect issues, and improve our services.

When we use these tools, we may process customer or order information as reasonably necessary for business operations, subject to applicable law and vendor terms.

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11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, maintain accounts, provide loyalty benefits, support customers, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, comply with tax and accounting requirements, and operate our business.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and business needs.

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12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no website, payment system, transmission method, platform, or storage system is completely secure. We cannot guarantee absolute security of personal information. You use our website and services at your own risk.

If you believe your information or account has been compromised, contact us at info@shawarmabox.us.

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13. Your Choices and Privacy Requests

You may contact us at info@shawarmabox.us to request access to, correction of, or deletion of personal information associated with your account or order history.

We may need to verify your identity before processing certain requests. We may deny or limit requests where permitted or required by law, including where we need to retain information for order records, legal compliance, tax obligations, accounting, fraud prevention, dispute resolution, security, or legitimate business purposes.

You may opt out of marketing emails by using the unsubscribe link in our emails or by contacting us. You may opt out of marketing SMS messages by following the instructions in the message, where available.

You may control some cookies through your browser settings or through privacy tools made available by third-party advertising or analytics providers.

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14. Florida Customers

Shawarma Box is based in Florida and currently serves customers primarily in Florida.

Depending on applicable law, Florida residents may have certain privacy rights. If you would like to make a privacy-related request, contact us at info@shawarmabox.us.

We will review and respond to requests as required by applicable law.

15. Customers Outside Florida

Although Shawarma Box currently operates primarily in Florida, our website may be accessed by users in other states. Privacy rights may vary depending on where you live and which privacy laws apply.

If you are a resident of a state with specific privacy rights, you may contact us at info@shawarmabox.us to submit a request. We will review your request and respond as required by applicable law.

16. Targeted Advertising and “Sharing” for Advertising Purposes

We may use cookies, pixels, analytics tools, advertising platforms, and remarketing technologies to measure advertising performance and show relevant ads to people who have visited our website or interacted with us online.

Some privacy laws may define certain advertising, analytics, retargeting, or cross-context behavioral advertising activities as “sharing” personal information, even if no money is exchanged.

We do not sell personal information for money. However, depending on applicable law, our use of certain advertising or analytics tools may be considered a “sale,” “sharing,” “targeted advertising,” or similar activity.

You may control some of these activities through cookie settings, browser settings, device settings, platform privacy settings, or tools provided by advertising networks and analytics providers.

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17. Children’s Privacy

Our website and services are intended for a general audience, but purchases should be made by adults or with adult permission. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it. If you believe a child under 13 has provided us personal information, contact us at info@shawarmabox.us.

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18. Reviews, Photos, and Testimonials

We do not currently collect customer photos, reviews, surveys, or testimonials for use in marketing through our website.

If we later request or use reviews, testimonials, photos, or other customer-submitted content, we may update this Privacy Policy or provide additional terms explaining how that content may be used.

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19. International Users

Our business is operated from the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

By using our website or services, you understand that your information may be transferred to and processed in countries that may have privacy laws different from those in your location.

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20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above.

Changes are effective when posted on our website unless otherwise stated. Your continued use of our website, online ordering, account, loyalty program, or services after changes are posted means you accept the updated Privacy Policy.

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21. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

7s Hallandale, LLC d/b/a Shawarma Box
Email: info@shawarmabox.us
Website: www.shawarmabox.us