Terms of Service

These Terms of Service (“Terms”) govern your access to and use of www.shawarmabox.us, online ordering, customer accounts, loyalty features, pickup, delivery, promotions, and related services provided by 7s Hallandale, LLC d/b/a Shawarma Box (“Shawarma Box,” “we,” “us,” or “our”).
By visiting our website, creating an account, placing an order, participating in our loyalty program, using a promotion, or otherwise interacting with Shawarma Box, you agree to these Terms. If you do not agree, you should not use our website or services.

1. About Shawarma Box
Shawarma Box is an online restaurant brand operated by 7s Hallandale, LLC as a DBA. We currently serve customers primarily in Florida through online ordering for pickup, delivery, and related restaurant services.
We may expand, modify, suspend, or discontinue any part of our website, menu, ordering system, delivery options, loyalty program, promotions, or services at any time, subject to applicable law.

2. Eligibility
Our website and services are intended for a general audience, but purchases should be made by adults or with adult permission.
By placing an order, creating an account, or using our services, you represent that you are at least 18 years old or that you are using the services with the involvement and permission of a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Online Orders
Orders may be placed through our website at www.shawarmabox.us.
When you place an order, you are making an offer to purchase the selected items under these Terms. We reserve the right to accept, reject, cancel, or modify an order for reasons including, but not limited to, menu availability, pricing errors, payment issues, suspected fraud, delivery limitations, address issues, operational issues, kitchen capacity, technical errors, or force majeure events.
An order is not guaranteed until it is accepted and confirmed through our ordering system.
You are responsible for reviewing your order before submitting it, including menu items, quantities, modifiers, pickup or delivery selection, delivery address, phone number, email address, special instructions, promotional codes, fees, taxes, and total amount.

4. Menu Items, Ingredients, and Availability
Menu items, prices, descriptions, ingredients, portion sizes, images, packaging, availability, and promotions may change at any time without prior notice.
We make reasonable efforts to display accurate menu information, but we do not guarantee that all descriptions, images, prices, availability, or ingredient information will always be complete, current, or error-free.
Food images are for illustrative purposes and may not exactly match the item you receive.
We may substitute, remove, modify, or decline to prepare items due to ingredient availability, supply issues, kitchen capacity, safety concerns, or other operational reasons.

5. Allergies and Dietary Restrictions
Our food may contain or come into contact with common allergens, including but not limited to wheat, gluten, dairy, eggs, soy, sesame, tree nuts, peanuts, fish, shellfish, and other allergens.
Although we may allow special instructions or modification requests, we cannot guarantee that any menu item will be completely free from allergens, cross-contact, or cross-contamination.
If you have a food allergy, severe sensitivity, medical condition, dietary restriction, or religious dietary requirement, you are responsible for contacting us before ordering and determining whether our food is safe for you.
By ordering from Shawarma Box, you understand and accept the risk that food may contain allergens or may be exposed to allergens during preparation, packaging, handling, delivery, or pickup.

6. Pickup Orders
For pickup orders, you are responsible for arriving at the selected or estimated pickup time and verifying your order before leaving when reasonably possible.
Pickup times are estimates only and may vary due to kitchen volume, staffing, equipment issues, ingredient availability, technical issues, or other operational factors.
Orders not picked up within a reasonable time may become cold, unsafe, unavailable, or discarded. We are not required to remake, refund, or replace orders that were prepared but not picked up in a timely manner.

7. Delivery Orders
Delivery may be provided by Shawarma Box, independent drivers, courier services, delivery platforms, or other third-party logistics providers.
Delivery times are estimates only and are not guaranteed. Delivery may be affected by traffic, weather, driver availability, incorrect addresses, building access, customer availability, platform delays, operational issues, or other circumstances beyond our control.
You are responsible for providing a complete and accurate delivery address, phone number, delivery instructions, gate codes, apartment/unit numbers, and any other information needed to complete delivery.
If a delivery cannot be completed because of incorrect information, inability to contact you, lack of access, unsafe conditions, refusal to accept the order, or other reasons outside our control, we may not be required to issue a refund or replacement.
Risk of loss may pass to you when the order is handed to you, left at your designated location, or delivered according to your instructions.

8. Pricing, Taxes, Fees, and Payment
Prices, taxes, fees, discounts, delivery charges, service charges, and other amounts may vary based on location, time, availability, promotions, delivery method, third-party costs, or ordering channel.
We reserve the right to correct pricing errors, promotional errors, tax errors, fee errors, or other mistakes, even after an order is submitted. If an error affects your order, we may contact you, cancel the order, refund the order, or request approval of the corrected amount.
All payments must be made using the payment methods available at checkout.
Payments are processed by third-party payment providers, including Wix Payments or related providers. We do not directly store or process full credit card numbers on our own systems.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the total amount to be charged, including menu items, taxes, fees, delivery charges, tips, and any other amounts shown at checkout.

9. Refunds, Replacements, and Order Issues
Customer satisfaction is important to us, but refunds, replacements, credits, and adjustments are handled at our discretion, subject to applicable law.
If there is a problem with your order, you must contact us as soon as possible at info@shawarmabox.us and provide your name, order number, contact information, description of the issue, and any relevant photos or details.
We may offer a refund, partial refund, store credit, replacement, loyalty adjustment, or other resolution depending on the circumstances.
We are not required to provide refunds, replacements, or credits for issues caused by incorrect customer information, late pickup, missed delivery, inability to access a delivery location, customer unavailability, food left unattended, dislike of an item, failure to read menu descriptions, uncommunicated allergies or restrictions, third-party delivery delays, or circumstances outside our reasonable control.
Refunds, if approved, may take time to appear depending on your bank, card issuer, payment processor, or payment method.

10. Cancellations and Changes
Once an order is submitted, we begin processing it quickly. Because food is perishable and prepared to order, cancellation or modification requests are not guaranteed.
We may deny cancellation or modification requests if the order has already been accepted, prepared, dispatched, picked up, delivered, or otherwise processed.
If we approve a cancellation or modification, any refund or adjustment will be handled at our discretion and subject to applicable law.

11. Promotions, Coupons, and Discounts
Promotions, coupons, rewards, discounts, credits, and special offers are subject to availability and may be changed, limited, suspended, or discontinued at any time.
Promotions may have restrictions, including expiration dates, minimum purchase requirements, maximum discount amounts, item exclusions, location limitations, first-order limitations, online-order-only requirements, one-use-per-customer limits, or restrictions against combining with other offers.
Unless expressly stated otherwise, promotions have no cash value, cannot be redeemed for cash, cannot be transferred, and cannot be applied retroactively to previous orders.
We reserve the right to reject, cancel, or revoke promotions, coupons, discounts, credits, or rewards in cases of suspected fraud, abuse, technical error, misuse, unauthorized sharing, or violation of these Terms.

12. Loyalty Program
Shawarma Box may offer loyalty points, rewards, credits, or similar customer benefits.
Loyalty points and rewards are promotional benefits only. They are not cash, stored value, property, wages, or gift certificates unless expressly stated otherwise.
We may modify, suspend, restrict, expire, revoke, or terminate loyalty points, rewards, benefits, earning rates, redemption rules, or the loyalty program at any time, subject to applicable law.
We may adjust or remove points or rewards if we believe they were issued in error, earned through fraud, associated with refunded orders, obtained through abuse, or used in violation of these Terms.
Loyalty rewards may be subject to expiration, minimum purchase requirements, menu exclusions, location limitations, availability, and other restrictions.

 

13. Customer Accounts
You may be able to create an account on our website to store profile information, order history, saved addresses, loyalty information, and related details.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree not to share your account, use another person’s account without authorization, or provide false or misleading information.
We may suspend, restrict, or terminate your account if we believe you have violated these Terms, provided inaccurate information, engaged in fraud or abuse, disputed valid charges without basis, misused promotions, or created security, operational, legal, or reputational risk.

14. Email and SMS Communications
By placing an order, creating an account, or providing your contact information, you agree that we may send you transactional emails and SMS/text messages related to your order, account, delivery status, pickup status, receipts, customer service, security, and other service-related matters.
We may also send marketing emails or promotional communications where permitted by law and based on your communication preferences.
In the future, we may send marketing SMS/text messages where permitted by law and with any consent required by law.
You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us at info@shawarmabox.us. You may opt out of marketing SMS messages by following the instructions provided in the message, such as replying “STOP,” where available.
Even if you opt out of marketing messages, we may still send transactional or service-related messages.
Message and data rates may apply. Message frequency may vary. Wireless carriers are not responsible for delayed or undelivered messages.

15. Third-Party Services
Our website, ordering system, payment processing, delivery, analytics, advertising, email, SMS, loyalty features, automation tools, hosting, and other services may be provided or supported by third parties, including Wix, Wix Payments, delivery providers, courier platforms, analytics providers, advertising platforms, communication providers, and other vendors.
Third-party services may have their own terms, conditions, privacy policies, fees, practices, and limitations. We are not responsible for the acts, omissions, delays, errors, policies, availability, security, or performance of third-party services.
Your use of third-party services may be subject to separate agreements between you and those third parties.

16. Acceptable Use
You agree not to misuse our website, ordering system, accounts, promotions, loyalty program, communications, or services.
You agree not to:
Use our website or services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.
Provide false, inaccurate, incomplete, or misleading information.
Interfere with or disrupt our website, ordering system, payment systems, security features, or operations.
Attempt to gain unauthorized access to accounts, systems, data, or networks.
Use bots, scraping tools, automated scripts, or other unauthorized methods to access our website or services.
Misuse coupons, promotions, loyalty points, refunds, chargebacks, credits, or account features.
Harass, threaten, abuse, defame, or mistreat our employees, contractors, drivers, vendors, or customers.
Place fake orders, fraudulent orders, abusive orders, or orders with no intent to pay or receive the food.
We reserve the right to cancel orders, refuse service, suspend accounts, revoke promotions, block access, or take legal action if we believe these Terms have been violated.

17. Chargebacks and Payment Disputes
If you believe there is an issue with a charge, you agree to contact us first at info@shawarmabox.us so we can review the matter.
We reserve the right to dispute chargebacks that we believe are improper, fraudulent, abusive, or inconsistent with these Terms or the order records.
If you initiate a chargeback or payment dispute without a valid basis, we may suspend your account, cancel rewards, refuse future orders, recover amounts owed, or take other action permitted by law.

18. Intellectual Property
All content on our website, including names, logos, branding, menu descriptions, text, graphics, images, designs, icons, layouts, software, and other materials, is owned by or licensed to Shawarma Box or our service providers and is protected by applicable intellectual property laws.
You may use our website only for personal, non-commercial purposes related to viewing our menu, placing orders, managing your account, or interacting with us.
You may not copy, reproduce, distribute, modify, sell, exploit, or use our content, branding, or materials for commercial purposes without our prior written permission.

19. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our website, creating an account, or placing an order, you acknowledge that you have reviewed our Privacy Policy.

20. No Warranties
Our website, ordering system, menu, loyalty program, promotions, communications, and services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, and error-free service.
We do not guarantee that our website, ordering system, payment system, delivery services, promotions, loyalty program, or communications will always be available, secure, timely, accurate, or free from errors.

21. Limitation of Liability
To the maximum extent permitted by law, Shawarma Box, 7s Hallandale, LLC, and our owners, officers, employees, contractors, vendors, service providers, affiliates, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, business interruption, or other intangible losses.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to an order, product, service, website use, account, loyalty program, promotion, or these Terms will not exceed the amount you paid to Shawarma Box for the specific order giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

22. Indemnification
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Shawarma Box, 7s Hallandale, LLC, and our owners, officers, employees, contractors, vendors, service providers, affiliates, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
Your use or misuse of our website, services, account, promotions, or loyalty program.
Your violation of these Terms.
Your violation of any law or third-party right.
Your submission of false, inaccurate, or misleading information.
Your misuse of payment methods, chargebacks, refunds, coupons, discounts, loyalty rewards, or delivery instructions.
Your failure to disclose allergies, dietary restrictions, delivery limitations, or other important order-related information.

23. Force Majeure
We will not be liable or responsible for delays, failures, cancellations, unavailability, or performance issues caused by events outside our reasonable control, including weather, traffic, accidents, labor shortages, equipment failures, supplier issues, ingredient shortages, utility outages, internet outages, platform outages, payment processor issues, delivery provider issues, government actions, emergencies, acts of God, public health events, civil unrest, or other circumstances beyond our control.

24. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
You agree that any dispute arising out of or relating to these Terms, our website, orders, services, promotions, loyalty program, or your relationship with Shawarma Box will be handled in the state or federal courts located in Florida, unless applicable law requires otherwise.

25. Changes to These Terms
We may update these Terms from time to time. When we update them, we will revise the “Last Updated” date above.
Changes are effective when posted on our website unless otherwise stated. Your continued use of our website, online ordering, account, loyalty program, promotions, or services after changes are posted means you accept the updated Terms.

26. Termination or Refusal of Service
We reserve the right to refuse service, cancel orders, suspend accounts, revoke promotions, restrict access, or terminate use of our services at any time where permitted by law, including for fraud, abuse, safety concerns, policy violations, payment issues, chargeback abuse, harassment, operational limitations, or violation of these Terms.

27. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

28. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms presented at checkout or in connection with specific promotions, loyalty rewards, or services, make up the entire agreement between you and Shawarma Box regarding your use of our website and services.

29. Contact Us
If you have questions about these Terms, contact us at:
7s Hallandale, LLC d/b/a Shawarma Box
Email: info@shawarmabox.us
Website: www.shawarmabox.us